Refunds and Cancellations
Payment and Refund Terms
Once a contract is signed, the agreed-upon payment schedule will be followed. Refunds will be considered based on individual circumstances and the services rendered.
Service Initiation and Timelines
Our services begin promptly after the required initial payment is received. Timelines for project completion and delivery will be communicated clearly during project initiation.
Cancellation and Refund Scenarios
If we fail to commence the project within the stipulated timeframe after payment, you are eligible for a full refund.
If services are hindered due to incorrect information provided by the client and cannot be rectified, a refund will be considered on a case-by-case basis.
Should you decide to cancel the project before work has begun, a partial refund may be issued after deducting costs associated with project planning and preparatory work.
Unsatisfactory Services and Revisions
If you are dissatisfied with the services provided, we offer revisions and modifications to address your concerns. If, after reasonable revisions, the services still do not meet your expectations, a partial refund may be considered.
Chargebacks and Suspensions
In the event of a chargeback or payment dispute initiated by a credit card company or bank, your associated service or project will be temporarily suspended without prior notice. To reinstate services, a chargeback fee of $50 will be applied. This fee is meant to recover costs incurred due to credit company fees. Additionally, any outstanding balances arising from the chargeback must be settled in full before service restoration, file delivery, or further work. It’s important to understand that requesting a chargeback or opening a dispute for a valid charge is not a suitable or lawful method of obtaining a refund. We strongly encourage clients to reach out to us directly to address any billing concerns.
Billing and Contract Terms
Our services are billed based on the project scope and agreed-upon terms. If you choose to cancel your contract before its completion, a refund will be considered in accordance with the cancellation terms outlined in the contract.